Refund & Cancellation Policy

Last updated: 25 June 2026 · Hynova Studio

This Refund & Cancellation Policy applies to services provided by Hynova Studio and to online payments — including Hynova OS subscriptions — once online payments via Razorpay (India) and Stripe (international) are enabled.

1. Service engagements (retainers & projects)

Service engagements are governed by the statement of work (SOW) or blueprint you sign with us.

Cancellation: Either party may cancel an ongoing retainer with the written notice period stated in the SOW (typically 30 days).
Work performed: Fees for work already performed, and for the active billing cycle, are non-refundable.
Deposits / setup fees: Onboarding, setup, and one-time sprint fees are non-refundable once work has begun.
Project milestones: Completed and approved milestones are non-refundable.

2. Online payments & subscriptions (when enabled)

Subscriptions (e.g. Hynova OS): You may cancel at any time; cancellation stops future renewals. Access continues until the end of the paid period. Part-used periods are not refunded unless required by law.
Refund window: If you believe a charge is incorrect or a service was not delivered, contact us within 7 days of the charge. Approved refunds are issued to the original payment method.
Processing time: Approved refunds are typically processed within 5–10 business days, subject to the payment provider (Razorpay/Stripe) and your bank.

3. Non-refundable items

Custom development, third-party costs (ad spend, tools, licenses, domains), and work already delivered are non-refundable.

4. How to request a refund

Email info@hynovastudio.com with your invoice/transaction details and the reason for the request. We aim to respond within 3 business days.

5. Chargebacks

If you have a concern about a payment, please contact us first — raising a chargeback without contacting us may delay resolution and can result in suspension of services.

6. Changes

We may update this policy; the current version is always posted here.

7. Contact

Hynova Studio · info@hynovastudio.com · +91 95351 33473